They didn't say how she paid for it, either…although perhaps she owned it outright (still would probably have to pay some fees, though).  And yeah, you'd think that a water leak or something would have occurred so that access would have been needed.  In my apartment, the apartment workers access my place on their own every few months for routine maintenance and fire marshal activities.  Also, now that I think of it, I am surprised she did not have a massive mold problem in her place.